Last Updated: October 14, 2025

(“MSACS,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard data through our mobile applications — Care4HIV and Care4HIV Rider — and our official website mizoramsacs.org.

By using our website or mobile applications, you agree to the terms outlined in this Privacy Policy.

1. Overview

Care4HIV and Care4HIV Rider are public health mobile applications developed by the Mizoram State AIDS Control Society (MSACS).

These applications are designed to:

• Help users locate nearby condom vending machines, HIV testing centers, and healthcare facilities.

• Enable authorized outreach staff (known as Riders) to manage and restock condom vending machines and service centers.

• Support MSACS’s broader HIV prevention, awareness, and public health service programs across Mizoram.

2. Information We Collect

We collect information to provide our services effectively and securely. The information collected falls into two categories — Personal Information and Non-Personal / Technical Information.

a. Personal Information

You may voluntarily provide information such as:

• Full name

• Email address

• Phone number

• Location (for finding nearby centers or verifying servicing)

• Feedback, complaints, or suggestions submitted through the app

• Health-related information (only if voluntarily shared and permitted by law)

b. Non-Personal / Technical Information

Collected automatically to improve app performance and reliability, such as:

• Device identifiers (e.g., Android ID)

• App version and operating system version

• Crash logs, diagnostics, and performance metrics

• Usage analytics (e.g., most used features)

• IP address, timestamps, and network information

• Aggregated or anonymized usage data

3. Use of Information

We use the collected information to:

• Operate and maintain Care4HIV and Care4HIV Rider

• Display nearby condom vending machines, HIV testing centers, and health services

• Support outreach, awareness, and refilling operations

• Respond to user feedback or service requests

• Send optional notifications or reminders (if enabled)

• Improve app accuracy, usability, and features

• Ensure system security and prevent misuse

• Comply with legal and public health reporting obligations

MSACS does not sell or rent user data to any third parties.

4. Disclosure and Sharing of Information

We may share limited data only in the following cases:

• Service Providers:
  With trusted technical partners (e.g., hosting, analytics, or notification services) who help us operate and maintain the apps.

• Government & Regulatory Authorities:
  When required by law or for authorized public health reporting.

• User Consent:
  When you explicitly agree to share your information (for example, for referrals or participation in specific programs).

• Aggregated Data:
  Statistical or anonymized data may be shared for research or service improvement purposes.

5. Data Retention

Your personal data is retained only as long as necessary for app operations or as required by law.
Once no longer needed, the data will be securely deleted or anonymized.

6. Security

We employ reasonable technical and organizational measures to protect data from unauthorized access, alteration, or loss.
However, no electronic system is entirely secure. You share information at your own discretion and risk.

7. Your Rights

You may have the right to:

• Access or request a copy of your personal information

• Request corrections or deletion of your data

• Withdraw consent or restrict processing

• Object to specific uses of your data

To exercise these rights, please contact us using the details provided below.

8. Children’s Data

The Care4HIV and Care4HIV Rider applications are not intended for children under 13 years of age.
We do not knowingly collect data from minors. If such information is found, it will be promptly deleted.

9. Third-Party Services

The apps may rely on or integrate with third-party services such as:

• Google Play Services

• Firebase Analytics / Crashlytics

• Google Maps API (for location and mapping features)

• Hosting and push notification providers

These services operate under their own privacy policies.
We encourage you to review them independently.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available within the applications and on mizoramsacs.org.

Your continued use of our website or apps signifies acceptance of any updates.

11. Contact Us

Mizoram State AIDS Control Society (MSACS)
Address: MSACS Office, Directorate of Health Services, Dinthar, Aizawl, Mizoram – 796001
Website: mizoramsacs.org
Email: msacs-mizoram@gov.in
Phone: +91 3833834838 | 0389-2308658